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Integrating operational experience to empower employee experiences

Leading retail banking influencer Jim Marous explains that when it comes to total experience strategies, back office experiences that impact both employee and customer experiences are often overlooked. Seamless integration of operational efficiency is critical to driving employee productivity that ultimately boosts employee experiences and leads to better customer experiences.

Watch the full video: https://www.youtube.com/watch?v=XhQE6OwOU50