Learn how to optimize member experiences with Jeff Rivkin from IDC

Members are more likely to engage and show loyalty to healthcare organizations that leave them feeling heard and respected. Listen to this podcast to hear Jeff Rivkin, research director of payer IT strategies for IDC Health Insights, discuss how to develop a comprehensive, 360-degree member strategy to improve wellness, drive engagement and bolster loyalty through personalized experiences.

Read the entire IDC report and learn more about improving member experiences from our web page: https://www.opentext.com/solutions/experience-platform-for-healthcare-payers?elqcampaignid=57877&mysrc=xp-solution-page