Mapping the customer journey in Core Experience Insights

Core Experience Insights lets you define the interaction data you want to capture in the customer journey, the ways in which you want to analyze and visualize the data, and at what touchpoints you want to automate communications based on customer action or inaction.

0:05 - What you need in a journey map
0:22 - Create a new journey visualization
0:28 - Add data points to the journey map
1:49 - Map the data points
2:09 – Add an analysis to the journey map
2:18 – Add an orchestration to the journey map
2:29 - Test and activate a customer journey

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This video was created using the default UI of Core Experience Insights 21.3. What you see in this video might not reflect what you see in your version or customized interface.

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