Orchestrating customer communications in Core Experience Insights

Customer Experience Insights lets you use the business intelligence you gather to automate customer communications based on customer action or inaction.

Orchestrations trigger actions in external applications when specific events occur. In this video, learn how to automate sending an email to customers when they reach a specific point in the customer journey.

0:05 - Create a new orchestration
0:56 - Add an orchestration to the journey map

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This video was created using the default UI of Core Experience Insights 21.3. What you see in this video might not reflect what you see in your version or customized interface.

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